Customer Help
How to Open & Use Your Templates
Everything you need to know to download, open, and customize your Forbes Safety Solutions files.
📁 What File Types You'll Get
Your templates are delivered as Microsoft Office files:
- .docx — Microsoft Word (for Safety Programs, JHAs, Admin Forms)
- .xlsx — Microsoft Excel (for Inspection Forms, Trackers, Permits)
- .pptx — Microsoft PowerPoint (for Toolbox Talk presentations)
💻 Opening on a Computer (Windows or Mac)
Option 1: Microsoft Office (best)
If you have Microsoft Word, Excel, or PowerPoint installed, just double-click the file. It will open and be fully editable.
Option 2: Free alternatives (no Office installed)
If you don't have Microsoft Office, use one of these free options:
- Google Docs / Sheets / Slides (easiest) — Go to drive.google.com, upload the file, then double-click to open. Works in any browser.
- LibreOffice — Free desktop app at libreoffice.org. Opens all Office formats.
- Office.com Free — Upload to office.com and open in the browser version of Word/Excel/PowerPoint.
📱 Opening on a Phone or Tablet
You'll need an app to open Office files on mobile:
- Microsoft Office app — Free, available on iPhone and Android.
- Google Docs / Sheets / Slides apps — Free on both iOS and Android.
Important: You can't edit these files directly on phone without one of the apps above. We recommend downloading on a computer first for best results.
🗜️ Downloaded a ZIP File?
Bundles come as a ZIP file (.zip). You need to unzip it first:
- Windows: Right-click the ZIP → "Extract All" → pick a folder → Extract.
- Mac: Double-click the ZIP file — it will automatically unzip to a folder next to it.
- Phone: Use a free app like Zip Browser (iOS) or RAR (Android).
Once unzipped, the individual .docx, .xlsx, and .pptx files are inside the folder.
✏️ Editing the Template
- Open the file in Word, Excel, or PowerPoint (or Google equivalent).
- Look for yellow highlighted text or [brackets] — those are spots to replace with your company info.
- Add your company logo where indicated.
- Save the file (use "Save As" to keep the original template unchanged).
- Print, email, or upload to your company's document system.
💾 Where to Find Your Download
After buying on Etsy, your files are available in 3 places:
- Right after purchase — Click "Download Files" on the order confirmation page.
- Your Etsy account — Go to etsy.com/your/purchases, find the order, click "Download Files".
- Confirmation email — Look for an email from Etsy with "Download Your Files" link.
🆘 Still Having Trouble?
Email us at forbessafetysolutions@gmail.com with:
- Your Etsy order number
- What device you're using (Windows PC, Mac, iPhone, Android)
- Which file won't open
- The exact error message
We'll get you sorted out within 24 hours.